1.Preamble

 This privacy policy aims to inform users of the site www.gaignard-genevois.fr (hereinafter "the Site") on how Gaignard & Genevois collects, uses and protects their personal data.

We attach great importance to the confidentiality and protection of the data of our customers, partners and visitors. All data collected is in accordance with Regulation (EU) 2016/679 (GDPR) and there data Protection Act of January 6, 1978 amended.

2. Responsible for processing

The person responsible for processing personal data is:
GAIGNARD & GENEVOIS AGENCY
Head office: 5, avenue du Général de Gaulle, 94 160 Saint-Mandé  

3. Data collected

We only collect the data necessary for the proper functioning of the Site and the management of customer relations.
The data that may be collected is: name, first name, email address, telephone number, company, request sent via the contact form, technical data (IP address, browser type, browsing data

4. Purposes of the treatment

The data collected is used to: respond to requests made via the contact form, send information on our news, improve the functioning of the site, carry out anonymous statistical analyzes of attendance

We do not sell, rent, or share your personal data with third parties for commercial purposes.

5. Legal basis for processing

The processing of your personal data is based on:

  •  Your consent (contact form, newsletter subscription)
  •  The execution of a contract or pre-contractual measures (customer contact, quote, project)
  •  Legitimate interest from the agency (institutional communication, improvement of service)

6. Data retention period

The data is kept only for the time necessary for the purpose for which it was collected:

  •  Contact form data: 3 years maximum after the last exchange.
  • Technical data (cookies): 13 months maximum.
  •  Customer data: for the duration of the contractual relationship, then 5 years from its end (legal and accounting obligations).

7. Recipients of the data

The data collected is intended exclusively for Gaignard & Genevois and, where applicable, to its technical service providers (host, webmaster, etc.), solely for the purposes of the service.
These service providers are subject to a strict obligation of confidentiality and GDPR compliance.

8. Security and confidentiality

 Gaignard & Genevois implements all necessary technical and organizational measures to ensure data security and confidentiality:

  • Secure servers (HTTPS / SSL)
  • Restricted access to personal data
  • Regular backups and protection of computer systems

In the event of a data breach, the users concerned and the CNIL will be notified in accordance with the regulations.

9. Your rights

In accordance with the GDPR, you have the following rights over your personal data:

  •  Right of access : obtain confirmation that your data is being processed and receive a copy.
  •  Right of rectification : correct your inaccurate or incomplete information.
  •  Right to erasure : request deletion of your data (excluding legal obligations).
  •  Right to restriction of processing : temporarily suspend the use of your data.
  •  Right to object : refuse the use of your data for prospecting purposes.
  •  Right to portability : receive your data in a structured and commonly used format.

 To exercise your rights, simply write to us. You can also lodge a complaint with the CNIL (www.cnil.fr) if you believe that your rights are not respected.

10. Cookies

The site may use cookies to:

  • Improve user experience (preferences, display)
  • Measure the audience and performance of the site (Google Analytics, Matomo...)
  • Ensure the proper functioning of interactive forms and modules

During your first visit, a banner informs you of the presence of cookies. You can accept, refuse or configure your choices via this interface or from your browser settings.

11. Links to third-party sites

 The site may contain links to other websites.
Gaignard & Genevois is not responsible for the content or privacy policy of these external sites.

12. Updated privacy policy

This policy may be updated in order to remain consistent with legislative or technical developments.
The latest applicable version can be consulted on the site at any time.
Last updated: November 2025